Job Description

Customer Care Agent

Our Business is BOOMING! Join our team and start a career, not a job!

Randall Reed's World Class Automotive Group

The World Class Automotive Group Talent Acquisition Team recruits talent to compliment the Randall Reed family of dealerships in Houston and Dallas locations. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

Due to our recent growth and acquisitions we are looking for individuals to fulfill the following position: Customer Care Agent, Planet Ford 45, Spring TX.

Key Accountability Areas:

1. Deliver all sold vehicles to customers with an emphasis placed on complete customer satisfaction by explaining the dealership's philosophy and customer viewpoint questionnaire
2. Ensure all customer license plates are installed & delivered
3. Verify all customers are introduced to the service department & the first service appointment has been set
4. Ensure all customer concerns are addressed within 24 hours
5. Ensure all supplies are accounted for, properly stocked and are in a clean orderly manner

Compensation Plan:

• Hourly wage
• Customer Satisfaction bonuses

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

• 401K
• Health Insurance
• Dental Insurance
• Disability & Life Insurance
• Flexible work schedule

Randall Reed's World Class Automotive Group also offers educational and long term career assistance:

• World Class University
• New hire orientation
• OJT on the job training
• Manufacturer's certification processes
• Soft skills / work process training
• Established career paths to achieve long term success

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Position: Customer Care Agent

Job Tags

Hourly pay, Flexible hours, Afternoon shift,

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