Job Description

Lead Adoption & Enablement CX Specialist Data Cloud

Join to apply for the Lead Adoption & Enablement CX Specialist Data Cloud role at Salesforce

Lead Adoption & Enablement CX Specialist Data Cloud

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Join to apply for the Lead Adoption & Enablement CX Specialist Data Cloud role at Salesforce

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword its a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Youre in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About The Team

Hello! Were the Data Cloud & Search CX team . Our mission is to create trusted, foundational content that powers the deeply unified Salesforce platform, empowers agents, and helps customers transform into fully enabled Agentforce companies.

About The Role

Are you passionate about putting yourself in the shoes of Salesforce customers to understand their needs? Do you love solving problems, uncovering pain points, and developing content that truly drives adoption? If so, this role is for you.

Were seeking a Lead Adoption & Enablement CX Specialist to partner closely with our content architect and content strategist. In this role, youll create impactful enablement resourcesincluding documentation, Trailhead modules, videos, and other learning experiencesthat improve customer adoption and drive success with Data Cloud.

This is a hands-on role for someone who thrives at the intersection of customer experience, storytelling, and technical communication.

What Youll Do

• Collaborate with cross-functional teamsincluding developers, product managers, and subject matter expertsto create clear, concise, and engaging adoption and enablement content.
• Develop documentation, training resources, videos, and other assets tailored for both technical and non-technical audiences.
• Partner with content architects and strategists to ensure content aligns with our overall adoption and enablement strategy.
• Leverage AI tools for content creation, review, and research to drive efficiency and innovation.
• Continuously evaluate customer needs and feedback to refine and evolve our enablement resources.

Required Skills & Experience

• 5+ years of professional technical writing or content development experience, including creating videos, training materials, and other enablement content.
• Proven ability to explain complex technical concepts in simple, customer-friendly language.
• Strong advocacy for the customer experience, with a passion for building resources that solve real customer problems.
• Proficiency in using AI tools for content creation, review, and research.
• Excellent communication and collaboration skills, with the ability to give and receive constructive feedback.
• Growth mindset: adaptable, flexible, and comfortable managing shifting priorities.
• Strong team player who thrives in a collaborative, cross-functional environment.
• Ability to work effectively in a fast-paced environment while delivering high-quality content on time.

Desired Skills & Experience

• Experience with:
• Source control software such as Perforce or Git
• XML-based authoring tools such as Oxygen
• Salesforce products
• Agile development methodologies
  

Why Join Us?

This is your opportunity to shape how customers learn, adopt, and succeed with Salesforce Data Cloud. Youll join a collaborative, high-impact team that values creativity, innovation, and a relentless focus on the customer.

Find out more about our team at #cx-swarnke-social and #broadcast-datacloud-doc and check out our amazing Data Cloud content.

Unleash Your Potential

When you join Salesforce, youll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, well bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine whats possible for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $213,800.

For California-based roles, the base salary hiring range for this position is $138,800 to $233,200.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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Job Tags

Full time, Work from home, Flexible hours,

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