Program Specialist, Customer Service Job at Amazon, Seattle, WA

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  • Amazon
  • Seattle, WA

Job Description

Device and Digital Command Center (D2C2) Program Specialist

Join the Device and Digital Command Center (D2C2) team, a global group dedicated to enhancing customer experiences across Amazon's Device, Digital, and Alexa networks. Our dedicated team works around the clock to ensure that customer issues are swiftly resolved, providing support 24/7, 365 days a year from various locations, including India, Europe, and the US.

If you are enthusiastic about solving problems and have a knack for investigation, this position could be the perfect fit for you! Dive deep into technology and explore devices before they hit the market, while making a significant impact on customer satisfaction.

The ideal candidate will be detail-oriented, possess strong written and verbal communication skills, and will enjoy collaborating with a diverse group of stakeholders, including leadership. Candidates should be open to shift work.

Key Responsibilities:

  • Manage customer experience issues from start to finish, demonstrating a high sense of urgency.
  • Create, maintain, and share comprehensive written narratives detailing the investigative process.
  • Advocate for long-term solutions following the resolution of customer experiences.
  • Analyze customer interactions and identify data trends.
  • Utilize effective judgment in prioritizing tasks amid ambiguity, ensuring excellent time management.
  • Initiate innovative ideas to enhance processes and products for improved customer experiences.
  • Deepen your understanding of Amazon's Device, Digital, and Alexa products and how they interconnect.
  • Maintain composure and professionalism during crisis situations.

A day in the life:

At D2C2, we are passionate about tackling challenging issues to innovate for our customers. By pushing technological boundaries, we create exceptional experiences that allow us to navigate a fast-paced environment effectively.

If you feel that your experience aligns with our needs, we encourage you to apply! At Amazon, we embrace candidates from diverse backgrounds, unique experiences, and varied skill sets. If you’re excited about making a global impact, we want to hear from you!

Benefits Summary:

Amazon offers a comprehensive range of benefits to support you and your eligible family members, including domestic partners and their children. Benefits vary based on your work location, hours, length of employment, and job status. Generally, benefits for full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

About our Team:

The vision of D2C2 is to proactively manage widespread customer-impacting issues with efficient, real-time crisis management, always advocating for quick recovery to enhance the customer experience.

Job Tags

Shift work,

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