Job Description

Description Temporary Customer Care Service Representative-Remote Day shift The Customer Care Representative works directly with customers to provide timely and accurate resolution of standard support problems, return requests, and other post-sale issues. Priorities for this position are customer satisfaction and problem resolution from a post-sale standpoint.

• Manage the RMA inboxes and distribute the incoming emails accordingly.
• Provide exceptional customer service via phone and email as appropriate
• Work independently to solve support issues ensuring that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation.
• Perform post-resolution follow-ups to ensure problem resolution.
• Maintain a high level of technical competence on products and related technologies.
• Coordinates credit approvals and labor requests for warranty issues Position Criteria: • Excellent written and verbal communication skills.

Remote position Provide exceptional customer service via phone and email as appropriate

• Work independently to solve support issues ensuring that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation.
• Perform post-resolution follow-ups to ensure problem resolution.
• Maintain a high level of technical competence on products and related technologies.
• Coordinates credit approvals and labor requests for warranty issues Position Criteria: • Excellent written and verbal communication skills. Remedy Staffing

Job Tags

Remote job, Temporary work, Immediate start, Day shift,

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